Sr. Project & Customer Success Manager | PMP® | Sitecore & Salesforce Expert
about me ...
I believe that successful project management isn't just about checking boxes, it's about leadership, strategy, and delivering value that sticks. ✨
With over 15 years in the digital transformation space, I’ve been the person companies call to translate complex goals into reality. I’ve navigated high-stakes projects and tight deadlines for industry leaders like L’Oréal, Laser Clinics Australia, and Sitecore.
My approach is simple: Combine rigorous frameworks (PMP®, PRINCE2®, Agile) with forward-thinking technology (AI & Automation) to cut through the noise and deliver results.
🚀 What I Bring to the Table:
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🎯 Strategic Execution: I specialize in delivering end-to-end ecosystems (CRM, ERP, CMS, CDP) using Agile and Hybrid methodologies.
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📈 Real Results: I spearheaded L’Oréal’s CDP implementation, boosting segmentation accuracy by 30% and campaign engagement by 20%.
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🤝 Customer Success: I love building relationships that last—managing portfolios with a 97% retention rateand reducing churn by 25%.
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💻 Tech Stack Mastery: My toolbox includes deep expertise in Sitecore, Salesforce (SFSC, SFCC, SFMC), Magento, Shopify, BigCommerce, Mulesoft, and Tealium.
🎓 Certifications:
PMP® | PMI-RMP® | PRINCE2® | ITIL | MCTS | Generative AI for PMs.
Why connect with me?
I’m not just a Project Manager; I’m an accountability partner and coach. I’m passionate about sharing my knowledge to help other Project Managers and Customer Success professionals build structured, successful careers.
Whether you need a turnaround for a stalling project or you’re a PM looking to level up your skills—let’s talk! 👋
