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Sr. Project & Customer Success Manager | PMP® | Sitecore & Salesforce Expert 

about me ... 

I believe that successful project management isn't just about checking boxes, it's about leadership, strategy, and delivering value that sticks. ✨

With over 15 years in the digital transformation space, I’ve been the person companies call to translate complex goals into reality. I’ve navigated high-stakes projects and tight deadlines for industry leaders like L’Oréal, Laser Clinics Australia, and Sitecore.

 

 

My approach is simple: Combine rigorous frameworks (PMP®, PRINCE2®, Agile) with forward-thinking technology (AI & Automation) to cut through the noise and deliver results.

 

🚀 What I Bring to the Table:

  • 🎯 Strategic Execution: I specialize in delivering end-to-end ecosystems (CRM, ERP, CMS, CDP) using Agile and Hybrid methodologies.
     

     

  • 📈 Real Results: I spearheaded L’Oréal’s CDP implementation, boosting segmentation accuracy by 30% and campaign engagement by 20%.
     

     

  • 🤝 Customer Success: I love building relationships that last—managing portfolios with a 97% retention rateand reducing churn by 25%.
     

     

  • 💻 Tech Stack Mastery: My toolbox includes deep expertise in Sitecore, Salesforce (SFSC, SFCC, SFMC), Magento, Shopify, BigCommerce, Mulesoft, and Tealium.
     

     

🎓 Certifications: 
PMP® | PMI-RMP® | PRINCE2® | ITIL | MCTS | Generative AI for PMs.

 


Why connect with me?
I’m not just a Project Manager; I’m an accountability partner and coach. I’m passionate about sharing my knowledge to help other Project Managers and Customer Success professionals build structured, successful careers.

Whether you need a turnaround for a stalling project or you’re a PM looking to level up your skills—let’s talk! 👋

Amit Mathur

© 2025  by Amit Mathur 

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